Get in Touch
Contact
We're here to help with any questions about our handbags, styling advice, or order support.
Email Us
For general inquiries, styling consultation, or order support.
support@parelparol.comResponse within 1-2 business days
Live Chat
Chat with our team for immediate assistance with your questions.
Available on product pages
Mon-Fri, 9am-5pm GMT+2
Returns & Exchanges
Need to return or exchange an item? Contact us for assistance.
View Return PolicyFrequently Asked Questions
When will my order ship?
Orders placed before 23:59 GMT+2 ship the next business day. Most EU orders arrive within 3-8 business days.
Do you ship to my country?
We currently ship to EU and UK. US shipping is temporarily paused. Check our shipping page for full details. View shipping info
What if I need styling advice?
Our styling team is available via email or live chat to help you choose the perfect handbag for your wardrobe. We offer personalized consultation before and after purchase.
Can I track my order?
Yes! All EU orders include tracking information. You'll receive tracking details via email once your order ships.
What is your return policy?
We accept returns within 30 days of the original order date. Items must be unused, undamaged, and include all original labels. See our full return policy for details. View return policy
Business Hours
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT+2). We aim to respond to all inquiries within 1-2 business days.
Send Us a Message
Have a question or need assistance? Fill out the form below and our team will respond within 1-2 business days.